Frequently Asked Questions
Do my pets need to be vaccinated?
The annual health check & vaccination is mandatory before any pets may be boarded. All pets in our care must have up to date inoculations and certificates will be inspected at reception on arrival.
Please be aware no animals will be accepted on the premises without proof of vaccination.
Proof must be provided that dogs boarded have current vaccinations against Canine Distemper, Infectious Canine Hepatitis (Canine adenovirus), Leptospirosis (L. canicola and L. icterohaemorrhagiae)and Canine Parvovirus, Kennel Cough, and other relevant diseases. The course of vaccination must have been completed at least four weeks before the first date of boarding or in accordance with manufacturer’s instructions.
Proof must be provided that cats boarded have current vaccinations against Infectious Feline Enteritis, Feline Respiratory Disease and other relevant diseases. The course of vaccination must have been completed at least four weeks before the first date of boarding or in accordance with manufacturer’s instructions.
Proof must be provided that rabbits boarded have current vaccinations against Myxomatosis and Viral Haemorrhagic Diseases (VHD).
Please remember to bring the vaccination certificates.
Does my dog need the Kennel Cough Vaccination?
Yes, all dogs boarded must be vaccinated for Kennel Cough. The course of vaccination must have been completed at least four weeks before the first date of boarding or in accordance with manufacturer’s instructions.
Can I bring my own bedding?
Yes, you are welcome to bring along your own bedding, please ensure it is suitably labelled to ensure we don’t mix it up in the wash. We take no responsibility for lost or damaged bedding.
How often will my dog be exercised?
All dogs are exercised in secure paddocks three times daily, unless the owner requests less. All dogs are exercised individually or in family units, we never mix dogs from different families.
What do you feed the animals on?
We always aim to feed your pets the same food as they are used to at home, and approximately to the same routine. Where your pet eats a variety of food that we do not stock, we ask you to bring that in with you. Please be aware that a discount is given if you bring your own food.
Can I have a look around?
Absolutely, you may view our facilities during business hours – no appointment is necessary.
Will you administer medication to my pet?
Yes, we will administer non-prescription medicine as directed by yourselves, prescription medicine will be administered as detailed by your veterinarian. Sufficient medication should be brought for the duration of the stay or to complete a medication course. We do not charge for administering medication, however if we have to arrange for additional medication a service charge will be added. We do not feel it is appropriate to board insulin-dependent pets.
Are you open over the Christmas Period?
Yes, we are open for boarders over Christmas and New Year. Please note the office is closed for arrivals and departures on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. We charge double rates for Christmas Day, Boxing Day and New Year’s Day.
Please take time to read through the following pages. If you have any questions, please call us on 01262 488330 or use the contact form.
Why not call in to meet the team and take a tour of our facilities? Visitors are always welcome 7 days a week during office opening hours - no appointment required.
We look forward to meeting you and your pets soon.