All dogs and cats must be accompanied by a current Vaccination Certificate. Kennel Cough vaccination is strongly recommended. Dogs not vaccinated for Kennel Cough board at their owners risk.
Boarding fees are charged by the day, to include day of arrival and departure. Published prices include VAT, heating and food. If your pet is collected before 10.30am on the day of departure a half day will be discounted. Collection before the booked departure day will incur charges for the full boarding period. All deposits are non-refundable.
Payment can be made by debit card, credit card or cash. We do not accept payment by cheque or American Express cards.
All belongings left on the premises are entirely at the clients risk. Any bedding supplied by the client must be clean and parasite free. We take no responsibility for chewed or damaged bedding. We also take no responsibility for lost or damaged toys.
PET ILLNESS & VETERINARY FEES
Clients must inform us of any medical conditions. Medical conditions may not prevent boarding but will enable us to take appropriate precautions. Any Veterinary Fees incurred whilst boarding due to illness or any ongoing medical problems must be settled in full by the owner of the animal concerned. Veterinary fees will not be the responsibility of Warley Cross Kennels & Cattery unless caused by negligence.
Medication can only be administered as specified by a Veterinarian. Clients must provide sufficient medication for the boarding period. We do not feel it is appropriate to board insulin-dependent pets.
Where possible, pets will be fed with their usual diet. Where pets normal food is not stocked clients should provide sufficient food for the boarding period. If this food does not require significant preparation (for example cooking) then a daily discount will be applied.
Clients must inform staff of any aggressive tendencies towards other animals or humans.
Pets will only be mixed with other pets from the same family and then only if the client specifically details this.
CHRISTMAS & NEW YEAR
We are open for boarders over Christmas and New Year. Please note the office is closed for arrivals and departures on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day. We charge double rates for Christmas Day, Boxing Day and New Year's Day.
PLEASE NOTE Whilst every possible attention is given to animals in our care, all animals are boarded entirely at the owners risk. Unless contacted by the owner, we reserve the right to re-home any animals not collected within 14 days of the booked departure day.
These terms & conditions do not affect your statutory rights.